Friday, March 13, 2009

Leaving FAIL: The New Ning


Picking up on the privacy fail issue, my poor member who had to leave ALL OF NING because someone found her from another network and is "attacking" her, here is the process she has to go through to delete her Ning ID.

She has to go to her profile and find a little tab in the settings section called "deactivate". There is a button there that says "deactivate". You would think when you clicked it, your account would be deactivated.

But no. When you click it you get a message saying, "please contact the help center to deactivate your account."

WTF?!

This is a teenaged girl who is not tech-savvy. There is a picture of her on her public ning profile. You can't even delete these pictures once you upload them. The only way to nuke your public picture is to either upload a new picture, or, if you are sneaky like me, crop the image down to a pixel square so you get a single blank colour as your profile image. I had to send this kid detailed instructions on how to set her profile to private.

It is not my job to offer tech support for Ning's website to my users, who have had this public profile foisted onto them!

How Ning can help:

Make the deactivate button actually deactivate the account and stop trying to cling on to every last member like a spam marketing company!

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