I've seen a few complaints about the new chat in the NC forum. People really don't like change. We don't use the Ning chat on our site, but I've tested the new chat on a test network.
It took me about 10 minutes to find the damn thing and I had to go look in the ning help to find out where it was. It now appears as a persistent bar across the bottom of your screen and pops up a window for you to chat inside. I think this is an improvement from having a chat tab, because the chatters just stay in there all night and don't move around the site. At least this way they might be inclined to visit the rest of the site and click on a few adverts!
Unfortunately the Ning chat still doesn't have a chat log, which is why we can't use it. I don't want to moderate a chat by clearing messages, I want a log that stores everything that has been said so I can go look up complaints when people are trolling there (usually with gross sexual suggestions). People hatch all kinds of conspiracies in chatrooms if they think the information won't be persisted.
I think most of the complaints about the new chat are based around flaky connections to the servers, which is something that will get straightened out over time.
Improvement Suggestion:
Chat logs! Chat logs! Chat logs!
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